Shipping and Return policies

Shipping and Return policies

RETURN POLICY
Last updated October 05, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at d@deannadionne.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packagingand mail your return to the address provided.
You are responsible for return shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS    
The following items cannot be returned for credit or exchanged:
     ●     digital downloads   
     ●     art pieces over $250   
 
For defective or damaged products, please email d@deannadionne.com to discuss replacement or repair options.
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
d@deannadionne.com 

 

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